Item: 8x8 Work
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

It is used for faxing and phone service.

Pros and Cons

Faxing was a breeze.
VoIP services were uncomplicated and worked well.
They even have HIPPA setting.
Can record phone conversations and retain voicemails if needed.

Over the last few months our phones had problems where I had to call in to get them reset. That was terribly annoying and pain staking. I had to explain each time I called what the prior tech did to reset them.
We also preferred the old version of the virtual office. It was much easier to use and we could easily see the status of our faxes. With the new version we lost that function which is vital in patient care.

Alternatives Considered

None. It was the first service like this.

I have grown tired of trying to explain the same issue repeatedly when I called the last few times. Seems they could’ve looked at prior cases to see what was done but instead I had to go through the steps each time and then after all else failed, they decided to take the action I needed.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

This is a very difficult question to answer as each business has specific needs. I would start by saying it’s a cool way to have flexible communication abilities.

A solid product for the price!

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)