Item: 8x8 Work
Rating: 7
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

I am able to work remotely and still answer my phone, schedule calls, and do what needs to be done without being tied to my desk! I love that the app allows me to see all the calls I have made with detailed information about them. It also makes listening to voicemails much easier. It allows me to be available when offsite without giving out my personal cell number.

Pros and Cons

Pros

Immediate call forwarding to my personal device.
Clear reception so that I can make necessary work calls wherever I am.
Access to my voicemail on the go.

Cons

A transcript of voicemails would be a great addition for those with auditory processing issues.
When a call comes in on my personal device and I choose to ignore it, the pop-up for the incoming call does not go away; I can continue using my device until the call ends.
The ease of communication with customer service could have been improved. It was not terrible, but it could have been more helpful.

Return on Investment

Better customer contact.
More consistent availability.
User friendly options.

Usability

It is so simple that even I can use it, and I am terrible with technology!

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

I love using it when I am working remotely. It allows me to do what I need to do without worrying about poor reception, and the app's features allow me to access everything I can while at my desk. It is very convenient and user-friendly. I used the service without the app for a while, and this is 1000% better!

8x8 Work Feature Ratings

Using 8x8 Work

Usability Pros and Cons

Pros	Cons
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Familiar	None

Easy Tasks

Listening to voicemails
Answering calls through the app
Finding calls in the call log on the app

Difficult Tasks

Changing voicemail messages
Logging back into the app when it logs me out unexpectedly
Having calls cut out suddenly

Mobile Interface Availability and Impressions

Yes - Fairly well. I Like the feature of the call log that I can use to find missed calls and voicemails much more easily than on my desktop phone.

Comments

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Alison Stewart
(Vendor Representative) commented a year ago
Dear Customer, we appreciate you taking the time to leave a review. It's great to hear you find 8x8 easy to use and it helps you work flexibly. We also appreciate your suggestions on how we can improve, your feedback is helpful to us.

Great product and so usable!!