Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We thankfully started using 8x8 Work shortly before the pandemic hit. I am grateful we had it set up before all that chaos hit. I don't know what we would have done without it! We were able to seamlessly work from home with no problems whatsoever. It was amazing. None of our clients even knew we working from home. They were all able to communicate with our staff as they always did.

Pros and Cons

Pros

Direct calls to the extensions.
Callers were able to either talk to our individual staff members or leave a message.
We loved having a record of every single call that came in for CRM purposes.
We loved being able to collect our messages from the console.

Cons

It could be just a tiny tad bit more user friendly.
There could be slightly more support when first starting with 8x8 Work.
It would be nice to have a real person show up and set things up and do a tutorial for the entire staff. I know that's not realistic but it would be nice.

Return on Investment

I would have, had to let my sickly employee (the one with long COVID) go and retrain someone else if we didn't have 8x8 Work. Although she was sick a good bit of the time, she was still a good worker and very productive. It takes months to train someone and it's very expensive, especially if you hire someone and they don't work out. I was glad I didn't have to do that.
I was able to take calls on the run, wherever I was. This made me more efficient! I was able to get more work done every day. It shortened my workday and made my family happy. You can't put a price on that.
We had a number of sales that were consummated due to the fact that we had real people answering our phones. We were perceived as being a very service conscious business. There was rarely any lag time in trying to reach us. We were complimented on this many times.

Usability

Once you get the hang of it, it's very easy to configure and redirect the phones, change messages, collect messages, review calls, etc. As the admin, I appreciated the user-friendliness of the system. Even a non-tech person like me could set it up. I was considered to be the company genius for signing us up with 8x8 Work, when I did.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365 Business Premium, MS SharePoint / SQL, Microsoft Access, Lexis for Microsoft Office

Likelihood to Recommend

I had an employee that had long COVID and was sick quite a bit. We did not want her at the office. She worked from home a good bit, and that was a good thing. When she was too sick to answer the phone and take her own calls it was so easy to configure her number for me or someone else to take her calls.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 5 months ago
Dear Customer Thank you for sharing your positive experience with 8x8 Work Were thrilled to hear how our platform has enhanced your teams flexibility and efficiency. Its wonderful that youve been able to maintain productivity and service quality which has benefited both your business and personal life. Were glad to support your success and to be an asset in your operations. Your feedback inspires us to continue delivering user-friendly solutions.

8x8 Work Was a Life-Saver