Item: 8x8 Work
Rating: 10
Author: Diego Nivia

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

This is our everyday tool for business. We are in the finance sector with state licenses in NY & NJ. We have a BPO center in Colombia and everyone is with their 8x8 Work NY line connected within the organization and with clientes at all times. Love it.

Pros and Cons

Pros

Inbound and Outbound Calls
SMS Messaging
Conference Calls

Cons

Uploading files to SMS
Connection can always be better aiming for perfection

Return on Investment

We had the same business line for years.
Connection with clients thanks to 8x8 Work
Always reachable

Usability

Its an awesome tool. Use it everyday for years.

Alternatives Considered

Vonage Business Communications

Its much better in all ways possible.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Slack

Likelihood to Recommend

Its always well suited for a business line of communication. I've seen the imporvement over the years. Its stronger

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a year ago
Dear Diego, thank you for your very positive review. We aim to provide a great customer experience and it's fantastic to hear we have achieved that. Thank you for choosing 8x8!
Alison Stewart
(Vendor Representative) commented a year ago

Amazing Business Tool