Item: 8x8 Work
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We do not use a whole lot of features of the system, but the one we do use are very helpful. Softphone works flawlessly and being utilized exclusively.
Call recording works great and though it's extra, we're able to keep the recordings for 130 days which is imperative for our business. Hotdesking is another feature we use and a must for our business model.
Other than that, we make and receive calls.

Pros and Cons

Pros

Hotdesking works very nicely. Easy to use as well.
Softphone is probably one of the best in the industry
seamless switching from softphone to desk phone and the other way around
Admin control panel is pretty intuitive and easy to use

Cons

Meeting feature as a bit behind compared to competition.

Return on Investment

We definitely saved compared to our previous provider, but we did not chose 8x8 based on price

Usability

Everything we use works exactly as advertised with one exception, meeting presentation. We really need to be able to put caller in the lobby while confidential topics are being discussed, but that feature is not available.
So, unfortunately, we still have to use Zoom on top of 8x8. Hopefully it's coming soon.

Alternatives Considered

Evolve IP Unified Communications

8x8 is miles ahead of EvolveIP. More features, way better admin portal. Softphone is not even in the same league.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, QuickBooks Desktop Enterprise, Microsoft Teams

Likelihood to Recommend

Our work force is all over the world and the softphone is working everywhere flawlessly.
Call plans are great as we're able to call pretty much anywhere in the world which is also very important for our business.
Hotdesking is a great feature which allows shift employees to utilize the same hardware.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a year ago
Dear Customer, thank you for your excellent review! We’re thrilled to hear that our softphone is performing flawlessly for your global workforce and that our call plans meet your business needs. Your feedback is invaluable to us, and we look forward to continuing to support your business. Thank you for choosing 8x8!

8x8 Work Review