Promising product with some flaws
January 28, 2025

Promising product with some flaws

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 Work as our primary telephony platform where it is integrated with Microsoft Teams to provide our organisation with calling and collaboration features. The product allows seamless integration with our primary business collaboration tool Microsoft Teams for over 1000 people in the organisation.

Pros

  • Easy to Use
  • Good Support Team
  • Good calling experience

Cons

  • More integration features with Microsoft Teams e.g. call recording
  • Better sync tool with MS Teams which automatically syncs on a schedule rather than having to be ran manually
  • More SCIM automation with AD e.g. ring groups, auto attendants to update automatically instead of being a manual task.
  • Allowed our organisation to condense our communications in to one user platform (Microsoft Teams)
  • Reduced costs we paid compared to our previous solution
  • Improved call quality for our consultants (less incidents)
8x8 Work is an easy to use platform for the most part, although for the user perspective they primarily use Teams. They do however have the 8x8 Work Teams integration app where they can amend certain settings such as external caller ID if they have 2 numbers and we've had no complaints of issues with the platform being difficult to use. The admin portal is straightforward and easy to use. The only poor thing as mentioned earlier is the sync tool which doesn't offer automatic syncing ability from 8x8 Work to Teams.
8x8 Work is better in some aspects, such as admin interface where everything can be accessed from one interface. Overall the perceived call quality seems to be better on 8x8 Work than it was on Fuze with less user complaints. Fuze did have better and easier to use analytics and reporting however, which is an important part of what we do (though worth mentioning we don't have 8x8 Work contact centre so may be missing out on some features here).

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

Works well for companies looking for a direct routing integration between Microsoft Teams. Easy to use admin user interface for beginners. Probably not a good option for large companies on a different cloud telephony platform to migrate over to (the migration was more difficult than we thought it would be and that was from Fuze which 8x8 Work had obtained).

8x8 Work Feature Ratings

7.3
Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
7
7.3
Answering rules
9
Call recording
6
Call park
Not Rated
Call screening
7
Message alerts
Not Rated
8.0
Mobile app for iOS
8
Mobile app for Android
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented a year ago
    Dear Customer, thank you for your detailed review. We're glad you find 8x8 easy to use. We appreciate your feedback on where we could do better, thank you.

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