Good product but can do better
Updated October 24, 2025
Good product but can do better
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Work
Use it mainly to call my clients and candidates, helps to reach out in the majority of countries with ease. has many functionality that I could use for my BD however I do not use all of them, due to the difficulty of getting them set up. Something that is looked in.
has many functions however the phone service is the only one used, for the moment.
has many functions however the phone service is the only one used, for the moment.
Pros
- easy to dial,
- can be used on the browser but also on the app
- can be used on your smartphone
Cons
- to make settings the backend of it is very complicated not user friendly
- not allowing easy to click and dial, Fuze had a better functionality around it.
- everything seems over complicated, more like a tool that can use only by someone really tech savy
- great to keep track of the amount of time spent on the phone
- great you can see a scrip of the VM
- great you can direct the call to be made through your mobile
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 Work
50 - Sales and business support,
Sales in recruitment doing business development. or we have delivery people using it when speaking with candidates as we are a recruitment business.
business support could be compliance and finance but also marketint teams.
Sales in recruitment doing business development. or we have delivery people using it when speaking with candidates as we are a recruitment business.
business support could be compliance and finance but also marketint teams.
1 - We do not have a specific person to support 8x8, i could say one of our directors might jump to help when needed but i will not say he is an expert,.
normally if sommone needs support we reach out to him and he reaches out to 8x8
normally if sommone needs support we reach out to him and he reaches out to 8x8
- Phone calls
- can use different numbers
- can listen to recording a
- can track the amount of time we have people dialling
- downloading the coonversation to use it for training purposes
- nothing else that I could say as is used mainly as a phone platform.
- having AI that could do the script of the convesation
- possibility to sent SMS
Evaluating 8x8 Work and Competitors
Yes - We had Fuze before,
I believe Fuze was acquired by 8x8, so it was more like a transition towards the new platform.
To be honest i Liked Fuze functionality and user friendly part,
I believe Fuze was acquired by 8x8, so it was more like a transition towards the new platform.
To be honest i Liked Fuze functionality and user friendly part,
- Other
the business was the one to make decision, but i believe one of the main factors was the cost, because I do not see anyone using the platform for anything else except phone calls.
Probably was the price and continuity from fuze
Probably was the price and continuity from fuze
If it was me I would do a trial for 2 months, to see how it goes, as if I see those gliches happening so often, will make me think twice in taking the product.
8x8 Work Support
| Pros | Cons |
|---|---|
Good followup Kept well informed | Escalation required Difficult to get immediate help Need to explain problems multiple times |
No we do not have.
From my perspective, is not a great thing to see on a company that i need to pay to get premium support.
No one wants to spend time on sorting thing out anyway, in sales we ahve better things to do.
From my perspective, is not a great thing to see on a company that i need to pay to get premium support.
No one wants to spend time on sorting thing out anyway, in sales we ahve better things to do.
I requested only once the support from 8x8 and it was not great as mentioned before, so i do not have an example of what you are asking for.
Using 8x8 Work
| Pros | Cons |
|---|---|
Like to use Technical support not required Consistent Feel confident using Familiar | Unnecessarily complex Slow to learn |
- Calling people by dialling
- listen to your phone call
- swich between numbers
- Click and dial function, i liked the way fuze had it.
- the audio settings when you change your headset
- Settings in general
- the way the call is directed to your mobile,
- not user friendly the backend side and not able to understand how other functionalities can help
Yes - yes, and is a good one actually,
i do like it.
nothing else I could say about it.
i do like it.
nothing else I could say about it.
Comments
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