Solid All-in-One Tool for Everyday Communication
October 24, 2025

Solid All-in-One Tool for Everyday Communication

Jennifer Martinez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We are an insurance agency. The product addresses organizational issues and communication. We share files between one another and the feature to look up shared documents makes it easy to go back and bring up conversations we had. When we are late to the office, we can answer calls on our cellphone, so we don't miss any.

Pros

  • Messaging
  • Search Documents
  • Group Messaging
  • File Sharing

Cons

  • Call Quality
  • Customer Support Responsiveness
  • User Interface
  • Efficient communication
  • Scalability
  • System Integrations
  • Lower communication costs
I would rate the software's user experience an 8 out of 10. It is easy to use for the most part such as basic functions like calling and messaging. Some advanced features and the admin panel can be confusing and require training. With a bit more improvements, it can be more intuitive.
Our company chose 8x8 Work because it offers a reliable, all-in-one communication platform with voice, video, and messaging in one place. Unlike other tools like Microsoft Teams, RingCentral, or Zoom, this program has provided a better global fill for supporting both remote teams and customer communication. And we like being able to use it on our phones.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Microsoft Teams, Slack, Skype (discontinued)
The messaging feature and file share accessibility makes it easy to communicate with coworkers. The app is user friendly on mobile phones making it fun to use. We don't need to download extra app or create additional accounts to video conference. The voicemail feature gives a peace of mind that no message will go unreceived.

8x8 Work Feature Ratings

10.0
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
9.6
Answering rules
8
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 3 months ago
    Dear Jennifer Thank you for your comprehensive feedback Were glad to hear that 8x8 Work enhances communication within your insurance agency through its messaging file sharing and mobile accessibility. We appreciate your insights on call quality customer support and user interface and were committed to refining these areas.

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