Good customer support
July 02, 2025

Good customer support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

Pros

  • Calls Routing
  • No Outage
  • Great Customer support
  • Internal Team communication
  • 100% call recording

Cons

  • Analytics part should be more detailed
  • Pricing
  • SMS feature needs improvement
  • Should bring Whatsapp to their platform
  • Able to manage /handle customers efficiently
  • Customer service has improved.
  • Customer accessibility has improved, and with accurate call routing, average wait times have been reduced by 1 minute.
Ease of access to their services(Whether through a user-friendly web interface, mobile app, or API integration, users can engage with the platform effortlessly. ), Good customer support ( The support team is responsive, knowledgeable, and available across multiple channels, including live chat, email, and phone. They provide clear, helpful answers and follow up to ensure issues are resolved fully. Whether it's a technical query or a general question), NO outage (Downtime is virtually nonexistent, which is crucial for businesses that depend on consistent access to tools and data. )

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

For small businesses, I truly believe 8x8 offers some of the best communication services on the market.

8x8 Work Feature Ratings

9.5
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
9
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 7 months ago
    Dear Customer Thank you for your insightful review Were delighted to hear that 8x8 has enhanced your customer service and call management. Your feedback on analytics and pricing is appreciated and were exploring improvements. Were committed to continuing to provide reliable and seamless communication services for small businesses.

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