8x8 Work is a good VoIP Service in general.
June 27, 2025

8x8 Work is a good VoIP Service in general.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

Make a Receive Calle and Communitas Internally and External and Use if got Text. I can see who Online is and who is Available, and it will help leaving less Voicemail and Communicate better with Coworker and Teams Members. this is Improving Performance and Better use of time and be on top of the tasked that we need to do.

Pros

  • Make Calls
  • User Mobile APP on iPhone and Android
  • Get Text from team Members and other Users
  • use desktop app on Windows and Mac

Cons

  • I want to be able to Order more Line without contacting the Rep
  • have Live Person for Support
  • Chat Bot Otto is not good, and we need to Have Live Person to work on the Issues
  • Be able to add Lines and Services by Myself without Sales Rep.
  • easy to use and Setup
  • Mobile and Desktop APP
easy to Use and Setup and it works. but the Support is not good and Ordering is Pain for new Line and Phone Numbers and the APP itself is good on the Desktop and Mobile and deferent Platform and even the Web Base is working good and easy to Navigate.
it is working well, has good Mobile and Desktop App and all the Options that I need. Including Fax and Options to Easily find other users when they are online and Available or they are Not, I cannot name any Options that May not be Needed and the Support is the Only Option that is not Good at all, and you need to have Live Support Person.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

it is working well, has good Mobile and Desktop App and all the Options that I need. Including Fax and Options to Easily find other users when they are online and Available or they are Not, I cannot name any Options that May not be Needed and the Support is the Only Option that is not Good at all, and you need to have Live Support Person.

8x8 Work Feature Ratings

10.0
Directory of employee names
10
9.6
Answering rules
9
Call recording
9
Call park
10
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 8 months ago
    Dear Customer Thank you for your feedback Were thrilled that you find our mobile and desktop apps effective and appreciate their ease of use. We acknowledge your concerns regarding support and ordering lines and were actively working on enhancements. Your suggestions about self-service options are invaluable and will help us improve.

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