Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

I use 8x8 Work for all outgoing and incoming calls and text messages, both within and without my organization. Many of my organization's internal meetings are also held via 8x8 Work meeting spaces. I typically use the 8x8 Work desktop and mobile apps often hundreds times a day, every day, as it is the quickest and easiest way to communicate within my organization.

Pros and Cons

Pros

Recording meetings
Sending SMS and MMS messages to clients outside the organization
Setting up group chats within the organization
Searching for other users within the organization

Cons

The meeting features are easy to use but not necessarily intuitive to find
Switching calls between devices can be confusing depending on your wireless/data usage
Remembering to change my outgoing caller ID

Return on Investment

Communication within the organization is very easy and efficient
Having a handy method of communication for clients who can only text has made my life much easier
I can handle multiple intakes at once using both calling and texting capabilities.

Usability

It is very easy to use; some features that I don't frequently use but still occasionally need to rely on can be hard to find simply because my memory is poor. Once you get in the swing of it, however, the user interface is very straightforward and can be easily used by employees across levels of technical literacy.

Alternatives Considered

Skype (discontinued) and Zoom Contact Center

I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple modes of communication.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Mozilla Firefox, Emburse Chrome River, monday CRM

Likelihood to Recommend

8x8 Work is an ideal communication platform for intra-organization communication; it is very easy to find any employee at my firm and quickly ascertain their availability. I don't like for outside clients to know my direct line, so I would like to be able to mask my number in outgoing texts/display our general reception number so that those clients are not confused on how best to call in to me.

8x8 Work Feature Ratings

Evaluating 8x8 Work and Competitors

Products Replaced

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Supporting multiple modes of communication across multiple devices with the simplest possible interface. Many of our staff have to change from their phones to desktops regularly while communicating with others in the organization and 8x8 excels at making this simple.

Evaluation Lessons Learned

I would do the same thing - 8x8 is the perfect fit for our organization and the variety of technical literacy levels within our 200ish staff. 8x8 also has helpful tech support and is easy for our in-house systems administrator to troubleshoot for new users.

Comments

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Alison Stewart
(Vendor Representative) commented 3 months ago
Dear Customer thank you for sharing your detailed experience with 8x8 Work Were delighted that it facilitates your communication needs efficiently across various modes. Your feedback on meeting features device switching and caller ID preferences is invaluable and we continue to make improvements based on user input. Its great to hear that you find 8x8 Work preferable to other platforms especially for managing multiple communication modes seamlessly. Your insights help us enhance our service further.

The ideal communication platform for your organization