1. Home
  2. VoIP Providers
  3. 8x8 Work Reviews
  4. User Review of 8x8 Work
Daily User
October 09, 2023

Daily User

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

8x8 is used in our business for incoming and outgoing calls. It allows outside callers to select options for the required department(s) Currently reception and customer service. Customer service calls are looped which 8x8 have been set up to our requirements by selecting the next operator in line to take a call which loops to the next operator if unanswered. We have direct numbers to give out and we utilise the missed call option as well as voice mail.
My issues that I have is the ringtone as it sounds too much like our teams ringtone and the transfer hold and leave buttons. They could be bigger and more prominent. I would rather see these icons front and center rather a circle image of the person I am talking / calling.
  • Ease of use
  • Display features - Easy to navigate.
  • I like how you can just type a name rather than a number to make calls
  • Clarity of calls is great although background noise is picked too easily and too loud almost to the point of distortion advised by some callers. May have to do with our headsets?
  • More prominent transfer, hold, and leave icons.
  • Better Connected
  • Always in touch
  • One click away
N/A

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Great when sitting at your desk in front of your computer. No more clunky phones taking up space or leads to tangle :)
Not so quick to answer when you walk away from your desk.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Using 8x8 X Series

I would like the Leave, transfer and hold icons front and center. Have a smaller image of the caller and replace with larger icons

It would be nice to have dial pad and function buttons like an actual phone front and center.
ProsCons
Like to use
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • typing names and numbers to call out and to transfer
  • once screen is minimized then having to enlarge it to find the leave button
Yes, but I don't use it