Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

8x8 is used in our business for incoming and outgoing calls. It allows outside callers to select options for the required department(s) Currently reception and customer service. Customer service calls are looped which 8x8 has been set up to our requirements by selecting the next operator in line to take a call which loops to the next operator if unanswered. We have direct numbers to give out and we utilise the missed call option as well as voice mail. My issues that I have is the ringtone as it sounds too much like our teams ringtone and the transfer hold and leave buttons. They could be bigger and more prominent. I would rather see these icons front and center rather a circle image of the person I am talking / calling.

Pros and Cons

Pros

Ease of use
Display features - Easy to navigate.
I like how you can just type a name rather than a number to make calls
Clarity of calls is great although background noise is picked up to easily and to loud almost to the point of distortion advised by some callers. May have to do with our headsets?

Cons

More prominent transfer, hold, and leave icons.
Unable to utilise the announce caller prior to transfer. Could be easier.

Return on Investment

Better Connected
Always in touch
One click away

Usability

I would like the Leave, transfer and hold icons front and center. Have a smaller image of the caller and replace with larger icons It would be nice to have dial pad and function buttons like an actual phone front and center.
And a logged off or logged on icon.

Alternatives Considered

N/A

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365

Likelihood to Recommend

Great when sitting at your desk in front of your computer. No more clunky phones taking up space or leads to tangle :) Not so quick to answer when you walk away from your desk.

8x8 Work Feature Ratings

Using 8x8 Work

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar	Unnecessarily complex

Easy Tasks

typing names and numbers to call out and to transfer

Difficult Tasks

once screen is minimized then having to enlarge it to find the leave button

Mobile Interface Availability and Impressions

Yes, but I don't use it

Comments

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Alison Stewart
(Vendor Representative) commented 2 years ago
Dear Customer, we really appreciate you taking the time to leave such detailed feedback, it really helps us improve our products. Thanks for choosing 8x8!

Daily User