Item: 8x8 Work
Rating: 10
Author: Matt Brookes

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

I use 8x8 Work for my main phoneline. The app works on my mobile and allows me to work anywhere using a London number. I used the app on my Thai phone (Samsung) while working remote in Thailand for 2 years - without any issues. I was even able to set it up from outside the UK and deal with my UK clients from there. The cost was really low and it only took a few hours to provision a number.

Pros and Cons

Pros

Mobile Voip
Fast set-up
customer service from people not just bots
simple to learn message retrieval
Low pricepoint
fair late-payment procedure (don't cut you off)

Cons

It provides everything I need
Maybe it could be cheaper

Return on Investment

The service allows me to work anywhere
I would have no business without the phone number so the ROI is virtually immeasurable

Usability

It is quite a simple app, it doesn't crash or stop working (so long as there is wifi or network), so I find it very reliable and useful.
I only use it for phone calls and messages, for this I have never had any issues.

Alternatives Considered

I have used Voip systems before and even bought and installed a PBX phone system and wired all the desks in. This is by far the cheapest option, its easy to use and easy to add new users.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Azure SQL Database

Likelihood to Recommend

1. Good for remote working, the set-up is very easy and the calls always come through. If the mobile is off the calls go through to voicemail.
2. I would recommend for start up situations as the set up process is easy and quick. The contract is for a year which is fine considering that the £12/month fee covers all your calls as well. I've never had to pay more than the standard £12, ok once £14 (I probably made an international call)

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 2 months ago
Dear Matt Thank you for the fantastic review Were delighted that 8x8 Work has supported your remote operations and provided a reliable affordable solution for staying connected worldwide. Were thrilled youve found setup and service simple and dependable.

Use 8x8 Work for remote working