Accomplish more than you expect for a lot less money with 8x8 Work
Overall Satisfaction with 8x8 Work
We use it for our main phone system, IVR (auto attendant), as well as several extensions, fax management, meetings (dont like zoom), and some SMS. without 8x8 Work our calls would just come in without being filtered and not to the correct person we also map calls differently based on schedules, day and time. this allows us to be efficient and professional. We now have a presences that gives us legitimacy. They have the ability to provide very complex workflows for the phone system, all included for the rate, unlike others which you pay for every feature. Great for the small business and robust enough to handle large contact centers. Their customer support was very helpful when we needed them. Once up and running we've never had an issue with their servers, phone audio smooth and full, calls never drop. Great value for the cost, they have different packages that have unlimited long distance to a selection of countries. you can have different packages for different phone lines, which is great as we have some lines that need Asian countries and others just Canada and US which reduces costs.
Pros
- Routing calls, hold music and/or ads
- good pricing
- integrate with CRM
Cons
- better compatibility with phones, had a bunch of Yealink and couldnt use them. Id like to use them now if they became compatible.
- more billing options payment methods, like e-transfer etc.
- easier to use interface, just entering the control panel or billing area (which are separate) can be confusing.
- All calls from same central phone system, so calls have our outbound caller ID
- if employee leaves we have access to all call records
Vonage more expensive for the features. no integration to ERP, but compatible to a lager variety of phone equipment.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 Work
11 - Customer Service, sales, and owners
1 - System admin for network, but anyone can use it, just a matter of spending time with it, quite intuitive.
- inbound outbound calls
- video meetings
- fax
- allowed us to communicate with Malaysia and other countries
- use it on our mobile phone
- integrate with Odoo
- use with remote sales team


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