Item: 8x8 Work
Rating: 10
Author: Mary Fischer

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

I use 8x8 Work daily mainly for phone calls and its faxing capability. It is always on in the background. I work remotely, and this application replaces two pieces of equipment that no longer have to be sitting on my desk - a phone, and a fax machine. I find it very convenient.

Pros and Cons

Pros

Phone calls - clear and easy to navigate, with easy transfer and conference protocols
Faxing - quick and easy for both incoming and outgoing faxes
It does have messaging capability, which we have used in the past.

Cons

I would like the capability to produce a personalized fax coversheet for our company

Return on Investment

8x8 Work has had a positive impact on our business bottom line. It is fairly priced and easy to use, saving us time and money. It has some great built-in features which help accomplish this.

Usability

We are a small firm and probably don't use 8x8 Work to its full capacity; however, I think any business would find it comprehensive and easy to navigate. And I can't remember a time when it went down and we weren't able to use it.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, SmartAdvocate, Slack

Likelihood to Recommend

As the company's 8x8 Work administrator, I've also found it fairly easy to assign new users, delete old users, and work with the telephone functions, such as music on hold and voicemail. I set up company holidays within the system so that our out of office messages reflect that it is a holiday.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 25 days ago
Hi Mary Thank you for your review Were glad 8x8 Work streamlines your remote communication. Your suggestion about personalized fax coversheets is valuable as we continue improving our product experience.

8x8 Work is a Great Product