Item: 8x8 Work
Rating: 9
Author: Alex Jones

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 for our main communication platform for both internal and external calls & messages. It allows us to stay connected whether we're in the office, working remotely, or out in the field. Before using 8x8, we struggled with missed calls and inconsistent phone quality. 8x8 Work, we now have reliable call routing, voicemail and easy to use mobile app that keeps everyone reachable. Our use case mainly covers phone communication and messaging for our entire staff, including sales, support, and administration.

Pros and Cons

Pros

The call quality is very good, even when team members are working remotely. It's reliable and doesn’t drop calls like other systems we’ve used before.
The desktop and mobile app are easy to use and switching the call from desktop to phone is very easy and it helps a lot.
The system makes it easy to transfer calls between departments without dropping a line. Doing a conference call becomes very easy now.

Cons

The one thing sometime my mobile app can lag or sign out unexpectedly, which interrupts calls.
Sometime call transfers occasionally take a few extra seconds to connect.
It would be nice if there were a built-in feature for internal chat group instead of group messages.

Return on Investment

8x8 Work has significantly reduced the time spent on phone and video calls by streamlining communications.
By using one 8x8 platform we have lowered our operational costs related to phone systems, conferencing software, and IT support.
The seamless integration of messaging, voice, and video in 8x8 Work has helped increase employee productivity.

Usability

I gave 8x8 Work a 9 because it is simple to use and works well for making calls and sending messages. The layout is clear, and it does not take long to learn. Since we started using this platform back in 2020 we improved a lot. Our communication system is streamlined, call are not getting missed and phone quality is very good.

Alternatives Considered

ZOOM Signature and Microsoft Teams

Before using 8x8 Work we evaluated other communication such as zoom and Microsoft Teams, and Rin central. While all of these tools offer video and messaging features, we found 8x8 Work to be more reliable for voice calls and easier for our team to manage. The interface is simple, setup is straightforward and call quality is very good.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Teams, InfoZoom, Slack

Likelihood to Recommend

8x8 Work has been a great communication tool for our team. We use it daily for client calls, Internal meetings and messages. It is very well suitable for organizations that rely heavily on multi location and remote work. The call quality is consistently clear, and the ability to switch between desktop and mobile without dropping the connection has been a big plus. The only area where it feels slightly less convenient: Sometimes the app sign out automatically and without giving any notification The voicemail setup could be more user-friendly, it takes a few extra steps to update greetings or change settings.

8x8 Work Feature Ratings

Comments

Please log in to join the conversation

Alison Stewart
(Vendor Representative) commented 3 months ago
Dear Alex Thank you for sharing your detailed experience Were thrilled that 8x8 Work has strengthened your teams communication and reliability across locations. Your comments on mobile app stability and voicemail usability are appreciatedour teams are continuously refining these features to ensure even smoother more seamless communication experiences for all users.

Great Call Quality and User-Friendly