Power product at a great price!
April 22, 2020

Power product at a great price!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We are using this not only as our phone system but inner office communications. It has been a great step in the direction we needed to go. We use it for client meetings during COVID19, which is a great solution to view plans and still have that face to face interaction.
  • Easy calls receiving and making.
  • Clear and simple portal.
  • Meeting number limited.
  • Meeting space 'sharing' like Zoom.
  • Too early to tell.
Comcast was twice the cost. I did not see the added benefit for the price difference. We are still using Zoom until we have a good understanding of how the meetings will function for the whole team.
We have really only had one issue and it was resolved in 24 hours.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Our old phone system was fine when we were a small company. 8x8 now has all of our offices connected all across the US and Canada. We have over 6 locations and a number of remote staff, this helps us to navigate those remote situations without a lot of extra costs.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
9
Call reports
Not Rated
Directory of employee names
9
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
6
Message alerts
9
Video conferencing
9
Audio conferencing
9
Video screen sharing
7
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated