Item: 8x8 Work
Rating: 8
Author: Jonathan Harris

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

We have a single office phone and we used to use Ooma business VOIP. When we had Ooma, calls would frequently drop and voice quality was often so poor that it interrupted our business. Another business owner suggested we look at 8x8 and after discussing with a rep, we decided to try it out. The pricing was better but in addition, they helped configure everything with so that we could be up and running quickly. We've been using the service for about a month now and compared to our previous provider, the call quality seems vastly superior. So far very happy with our decision.

Pros and Cons

Pros

Competitive pricing
Customer service
Call quality

Cons

Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.

Return on Investment

Improved customer service
Better ROI
Easier to use

Alternatives Considered

OOMA Business: calls frequently dropped. Poor call quality. Sporadic service outages.

Support Rating

Very happy with the products, delivery, and quality of service. The follow-through on the customer service after the initial onboarding is basically what brings me down somewhat. But overall very strong and very satisfied.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Office 365, Swiftpage ACT!, Apple iCloud

Likelihood to Recommend

We run multiple businesses and I'd like to be able to use a SINGLE desk phone to make and receive calls for all of them. Not sure of how to do this or if it's possible. This service is great for a single company anywhere from a single user to more. Call quality is excellent and service uptime seems rock solid. Though we have no need at this time, the ability to have calls routed into separate call queues and user groups makes it an appropriate choice for call centers, sales teams, etc. who need every call answered.

8x8 Work Feature Ratings

Comments

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Jeremiah Mercado
(Vendor Representative) commented 4 years ago
Hello and Welcome to 8x8 Jonathan! We are glad you picked 8x8 as your VoIP provider. We will do our best to be of service to you. Have a nice day!

8x8 offers improved ROI, better quality of service and will scale with your business.