8x8 - A company that I've been using since 2005 (as an employee) and now through 2020 as a business owner. Services for the cost is unbeatable.
May 15, 2020

8x8 - A company that I've been using since 2005 (as an employee) and now through 2020 as a business owner. Services for the cost is unbeatable.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Currently we have two Polycom phones, being used in two home offices. We have an Auto Attendant with 3 virtual numbers, one fax and one toll free. We have other employees, but they dont need to have the physical hard line yet so they are using the soft phone system with their numbers being forwarded from the auto attendant.
  • Everything is pretty automated. You can do almost everything you need to from the dashboard.
  • The auto-attendant is extremely intuitive and if you set it up right, can do a lot.
  • Issues I have are with trying to point certain numbers to certain places and it being the more difficult process in the dashboard and I always have to call.
  • Easy and best example is that on two separate occasions, the call recording feature was the difference between me having to pay someone a lot of money and them having to refund us a lot of money. Being able to login and download the entirety of a 4 hour call and go through it, really did save me.
They've never not been able to fix my issue in a relatively quick amount of time.

On one occasion, the rep spent probably four hours with me trying to figure out how we could code a wireless handheld that they did support, but that had been hardcoded to be used by Cisco or through Cisco. He even worked on it from home that evening because we were both intent on making it work because we had spent that much time.

Typically though, calls are only a few minutes and my issues are usually a little more complicated. The easy stuff takes seconds and we're done.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

I've referred easily a dozen companies and helped them setup their phone systems. I've used this as an employee of a company starting in 2005 and still deploy it today.

8x8 X Series Feature Ratings

Call reports
10
Answering rules
10
Call recording
10
Call park
10
Message alerts
10
Mobile app for iOS
10

8x8 X Series (Formerly Virtual Office) Support

ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Dont need it.
I elaborated on this in my main review, but I talked about the time when I tried to get my wireless handheld onto the platform, even though it wasn't issued through 8x8. The rep and I spent over 4 hours trying to get it to work and he even worked on it on his own at home and provided me with a solution the following day. He didn't have to do that mainly because that phone wasn't supported any longer and it wasn't listed on their website as an acceptable use case.

Using 8x8 X Series (Formerly Virtual Office)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Auto attendant is very easy to use
  • Call recording is simple and can be a life saver
  • None for me...
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.