Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I work with a criminal population currently in mental health. Personal and private security is essential for me and my family. Having 8x8 allows me to use my company phones and communications from my personal phone without having to get an additional cell-phone. I additionally have the option of using desktop phones over the same lines with a seamless transition, which I also have in case my cellular service goes down or I other cell-phone issues. I have all services in my cell phone including texting (SMS messaging), faxing, and telephone calls. I can also do all these functions from my desktop as well. Getting ahold of my clients often requires me to contact their cell-phones, and the ability to send an SMS message (text) from my phone or from my computer desktop as well as to see them come in over either of them is one of the most important tools for me. It saves me time from phone-calling, as well as the unreliability of email, I can bypass full voicemail inboxes and get in contact with them very quickly. I do not use faxing very often, but the ability to without having to have a separate fax line is indispensable, and the price for it all is very worth it.

Pros and Cons

Faxing: Allows me to combine a PDF easily into a fax without using clunky machines or separate lines
Texting: From my desktop or my cell phone with notifications from each.
Allows me to make business calls from my personal cell-phone without an extra phone.

The setup has so many features and options, but 8x8 has its own lingo, so functions aren't always labeled what I would have called them, so finding where I need to search for a feature to adjust it was difficult.

Return on Investment

I am able to be involved with the office faster and easier without additional cumbersome operations (extra phones).

Alternatives Considered

The main choice for me was simplicity and cost. I'm a small business, so being able to get a fax line and a cell line with all the associated features for such a low cost and have it work reliably was just an amazing asset. This was completely worth the investments and within the range of affordable for me.

Support Rating

8x8's customer service has been amazing. Whenever I have had a question from 8x8, their customer service reps have always gotten back to me very quickly. They have answered my questions precisely, and I appreciate the fact that I wasn't—nothing against India—calling someone whose native language wasn't American English and who had told me their name was "Michael Jordan.....no?....Michael Johnson.....still no?...okay would you believe you are talking to Michael Jackson?"

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

Mental health is where I most strongly see a need and an application for it, as therapists may need to be available but not wish to carry a business phone in addition to their personal phone. It also allows them to keep privacy without increasing workloads, as they are able to have a separate, fully functional line on their phone.

8x8 is an excellent investment for startup businesses that need a simple one-stop-shop

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)