Good Product with So-So Support
November 10, 2020

Good Product with So-So Support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use 8x8 X Series across the organization
  • Simple to set up the initial system
  • Adding users and activating phones is very easy
  • Billing can be automatically split based on cost center
  • Better pricing than other competing cloud phone systems
  • First level support is not very good
  • Costs less than major competitors
  • X2 license includes Internet faxing
  • Includes video/audio conferencing with screen sharing
  • Cisco Unified Communications Manager (Call Manager) and RingCentral
8x8 has a considerably lower upfront cost and is much easier to manage than an in-house VOIP system, such as Cisco UCM.

In my case the subscription cost was less than RingCentral.
The system is relatively easy to learn and pretty much works as you would expect. The online documentation and training videos are also very good.
First level support is not very good. Reps are often difficult to understand and many times aren't very knowledgeable.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

If you have some experience with a VOIP phone system and don't require much support, 8x8 can work very well. Their online documentation and training videos are relatively simple and straight forward. However, be prepared for some delays and frustration if you need to utilize 8x8 support.

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
8
Call reports
7
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10