Item: 8x8 Work
Rating: 8
Author: Chris Meader

Use Cases and Deployment Scope

8x8 X Series (Formerly Virtual Office) is used across our entire organization for phone calls and meetings.

Pros and Cons

Phone calls
Ability to record meetings
Ability to add attendees to an existing call or meeting

Outlook plugin regularly goes down
Customer support when raising tickets takes up a significant amout of time for the person who entered the ticket
Better instructions on how to record meetings and then access the recording

Return on Investment

It replaced our prior higher cost phone services.
It does not require us to subscribe to Zoom or GoToMeeting or some other video conference service.
It significantly improved the communication among employees, especially as we all work from home now.

Alternatives Considered

Zoom, GoToMeeting, Cisco Webex Calling and Vonage Business Communications

8x8 X Series (Formerly Virtual Office) provides more functionality for more users at a cost slightly lower than the competition.

8x8 X Series (Formerly Virtual Office) is well suited for collaboration during meetings and sharing screens. There is not much I have found where it is less suited. There are other aspects where perhaps it could do more, but my only real complaint is that Outlook integration often does not work.

8x8 X Series (Formerly Virtual Office) helps our operations

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Likelihood to Recommend

8x8 Work Feature Ratings