8x8 enabling our business to be more effective and efficient during COVID disruption
February 16, 2021

8x8 enabling our business to be more effective and efficient during COVID disruption

Craig Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Kaseya adopted the 8x8 [X Series (Formerly Virtual Office)] platform in the Asia Pacific region to get better unified communications across the commercial, pre and post sales consultants departments and the Support organization who are deployed across the entire region. This allowed both a standardized internal chat application standardized across all Business units but also a flexible soft phone deployment that became critical in the era of Covid 19 lockdowns

Pros

  • Flexible deployment across all major operating systems (windows\Mac etc)
  • Intuitive ui
  • 24x7 phone and chat support

Cons

  • Currently there is no ability to automate the deployment of the user app via automation deployment tools.
  • The meeting client is not as well known as Zoom or Teams
  • Its not obvious on how to upload contacts into the system
  • We have been able to minimise subscriptions to a variety of UC communication platforms.
  • Standardised UC system has allowed internal Support improvements as they only need to be trained on one platform now.
  • A simpler vendor relationship with only one organisation for all our UC needs
The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

With the rise of home working due to Covid-19 the flexibility of both of PC Softphone as well as applications for IoS and Android make it easier for centralised communications regardless of what device is at hand. If you are looking for deeper meeting capabilities over the chat\phone capabilities, you may want to review zoom

8x8 Work Feature Ratings

8.3
Hosted PBX
9
User templates
7
Call reports
8
Directory of employee names
9
8.6
Answering rules
8
Call recording
9
Call park
8
Call screening
9
Message alerts
9
9.3
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 4 years ago
    Hi Craig, Thank you so much for taking time in providing feedback. We have guide on how you can upload contacts through Admin Console. You may use this link as your guide https://support.8x8.com/cloud-phone-service/voice/admin-console/setup/users/how-to-add-contacts-to-my-directory-in-admin-console. If there is anything specific we can help with, please share your account details with reviews@8x8.com and someone will be in touch ASAP. Thanks!

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