8x8 enabling our business to be more effective and efficient during COVID disruption
February 16, 2021

8x8 enabling our business to be more effective and efficient during COVID disruption

Craig Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Kaseya adopted the 8x8 [X Series (Formerly Virtual Office)] platform in the Asia Pacific region to get better unified communications across the commercial, pre and post sales consultants departments and the Support organization who are deployed across the entire region. This allowed both a standardized internal chat application standardized across all Business units but also a flexible soft phone deployment that became critical in the era of Covid 19 lockdowns
  • Flexible deployment across all major operating systems (windows\Mac etc)
  • Intuitive ui
  • 24x7 phone and chat support
  • Currently there is no ability to automate the deployment of the user app via automation deployment tools.
  • The meeting client is not as well known as Zoom or Teams
  • Its not obvious on how to upload contacts into the system
  • We have been able to minimise subscriptions to a variety of UC communication platforms.
  • Standardised UC system has allowed internal Support improvements as they only need to be trained on one platform now.
  • A simpler vendor relationship with only one organisation for all our UC needs
The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

Yes

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

Yes

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

Yes

Would you buy 8x8 X Series (Formerly Virtual Office) again?

Yes

With the rise of home working due to Covid-19 the flexibility of both of PC Softphone as well as applications for IoS and Android make it easier for centralised communications regardless of what device is at hand. If you are looking for deeper meeting capabilities over the chat\phone capabilities, you may want to review zoom

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
9
User templates
7
Call reports
8
Directory of employee names
9
Answering rules
8
Call recording
9
Call park
8
Call screening
9
Message alerts
9
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10