Achieving Success with Achievers
January 22, 2018

Achieving Success with Achievers

Michael Whatley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Achievers

In our organization, we use Achievers for a number of purposes. The first and most common use is to celebrate small victories. We want to make sure people who go above and beyond receive some sort of recognition. These recognitions can be point-based or simple "thank yous" but each type is very well received. The second way is through contests. Whenever we need participation from our sales field, we'll host a contest and award points through Achievers as a reward for participating.

One of the really cool things about Achievers is that the points awarded can be collected and redeemed for awards that are relevant to the redeemer. These awards range in category from gift cards (both physical and electronic) to brand name merchandise and even experiences. They even offer a service where if you can't find something in the catalog that you'd like, they'll have one of their concierges contact you to create an experience that you're interested in.

The experience with the platform has been widely appreciated and adopted by all levels within our organization. One downside is the exchange rate of points to merchandise value.

Pros

  • Excellent selection within points catalog
  • Easy to use interface
  • Social media platform allowing for recognition to be seen company-wide

Cons

  • Relevance of rewards catalog
  • Exchange rate of catalog items
  • Would be nice to see deeper integration with company intranets
  • Positive: it has increased our company's ability to express gratitude for exceptional work
  • Positive: it has increased our company's overall morale
  • Negative: rewarding points for gratitude can be expensive depending on the size of the company
Achievers is well suited as a rewards and recognition platform - which is what it was designed for. It's less appropriate for a company intranet to share files and documents with one another. Allowing users to do both on one platform would be a great solution for bridging the gap between corporate communication and rewards.

Comments

  • George Leebolt | TrustRadius Reviewer
    As a customer with the state of California I cannot recommend this reward service. I mistakenly ordered $400 worth of BuyBuy Baby gift cards thinking they were Best Buy Cards & was told I the cards cannot be cancelled, exchanged, or returned. While their non refund policy is noted at check out, I had made a mistake due to the similar names of the gift cards. Naturally I am upset about wasting years of Rave point rewards, however I felt it necessary to leave this review so others will think twice about using the Achievers Ons or Achievers.com

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