Overall Satisfaction with Act-On
- Ease of use
- Great support staff
- You don't need to be a hi-level HTML coder to get started
- Step-by-step campaign set up encourages first time users to create more campaigns
- Easy webinar set up
- It would be great to get updated emails on new releases and the like. I have to rely on the support site or similar or maybe I am missing something? Marketo and Pardot sends out periodic emails on new versions, webinars, etc
- If I wanted to find a name in the database, the search function did not work at times. It was pretty much hard to look for a person or persons universally in your Act-On list(s)
- Webinars using Act-On have increased MQL to SQL dramatically - Enwisen/Infor ran, at its peak, two webinars in a month alongside a weekly 'educational' series. We found this to be very helpful in engaging existing and new leads. Webinar set up too place in one tab very very little frustrations having to toggle between WebEx.
- Alerts to our reps have increased engagements whenever a lead comes to our website
Using Act-On
Act-On Training
Act-On Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success Quick Initial Response | None |
No - I do not believe that premium support is available. It seems that we already get 'premium support' from the staff :-)
We were blacklisted due to our not cleaning our lists for such a long time, our support manager, Jennifer, did an awesome job referring us to a list cleansing vendor (I didn't know they existed) as well as helping us get our mailers out!