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ActiveCampaign Review 26 of 28
User Review: "ActiveCampaign - Proceed with Caution"
https://www.trustradius.com/email-marketingActiveCampaignUnspecified8.783101
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September 15, 2017

User Review: "ActiveCampaign - Proceed with Caution"

Score 5 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with ActiveCampaign

ActiveCampaign is being used solely by our marketing team. It is an economical tool that addresses the fundamental aspects of marketing automation, including email marketing, form handling and lead scoring.
  • It features easily deployable email campaigns.
  • Its lead scoring component is easy to set up and configure.
  • Its form tool is straightforward and provides for easy embedding on websites and landing pages.
  • It's reporting functionality is terrible. I can't emphasize this enough. There is not a path for ad hoc reports; only canned system reports and some ability to use advanced search and filters to "try" and work around this.
  • The form tool does not have the best styling capabilities.
  • Their list building / segmentation features are difficult to confidently maneuver when trying to establish unique paths for individual contacts based on certain triggers / behavioral actions.
  • It's overall price point is a positive attribute, but the phrase "you get what you pay for" certainly applies here.
  • The negative impact comes with having to answer "I'm not sure I'm able to get that data" when posed with a question from clients or one's own leadership group.
ActiveCampaign is closest in proximity to Infusionsoft but falls short of in most every area except price. It is not in the same ballpark as Pardot, Marketo and HubSpot. To be fair, however, one also has to pay a great deal more for those solutions.
If someone needs an economical entry into marketing automation features and does not require any comprehensive reporting, ActiveCampaign can be a suitable tool. If ad hoc reports and advanced list segmentation features are important, avoid it.

ActiveCampaign Feature Ratings

WYSIWYG email editor
8
Dynamic content
7
Ability to test dynamic content
7
Landing pages
Not Rated
A/B testing
6
Mobile optimization
8
Email deliverability
9
List management
1
Triggered drip sequences
7
Dashboards
2
Standard reports
2
Custom reports
1