Great for small business owners and solopreneurs looking for automation but cost can quickly escalate if you want certain features.
August 03, 2020

Great for small business owners and solopreneurs looking for automation but cost can quickly escalate if you want certain features.

Stephen Box | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Small Business

Overall Satisfaction with ActiveCampaign

As a solopreneur, I use ActiveCampaign to automate my marketing funnels and communicate with potential clients.
  • The automation feature is easy to set up and allows me to deliver digital products and important information to new and potential clients.
  • The ability to create tags and custom fields on the lowest pricing tier helps me personalize the content I send out which results in better open rates and more sales.
  • While the "lite" price tier is powerful and works great for my small business there is a huge increase in cost to access certain features. For example, the ability to create dynamic content is possible on the "lite" tier if you do it manually with tags and custom fields. However, if you want to use the actual dynamic content feature then the cost of jumping from the "lite" tier to the "plus" tier is 5x the cost.
  • The biggest return I've received from using ActiveCampaign has been a return on my time.
Although Mailchimp has a free tier I find their interface clunky and harder to navigate than ActiveCampaign. I did like Drip and would possibly consider switching to them as my business grows. They are very similar to ActiveCampaign and price increases appear to be based on the number of contacts vs unlocking features. However, I went with ActiveCampaign because it was the cheaper option with most of the features that I need at this time.
For small business owners looking for a reliable service with easy to set up automations and detailed reports at a reasonable price, ActiveCampaign is a winner. Since I'm a solopreneur on the "lite" tier it's hard to say if the higher cost is worth the jump to the higher tiers or how ActiveCampaign compares to its competitors for a larger business.

ActiveCampaign Feature Ratings

WYSIWYG email editor
8
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
10
Email deliverability reporting
10
List management
8
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
8
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
7
Standard reports
10
Custom reports
Not Rated
API
10
Role-based workflow & approvals
Not Rated
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated