Great product and service
Updated March 14, 2023

Great product and service

Joshua Long | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We use ActivTrak in a lot of different ways. We use it to track production between employees. With us going remote, it was a way to keep tabs on all of our employees. We like the fact it helps us know if an employee is productive or not, and that it breaks down the different divisions and access for managers to those divisions. We like the different graphs and being able to use the data in Tableau. We like the auto-classification feature to help us cut down on managing the system. We use it for reviews and also for the termination of employees. We use it to also reward and bonus hard-working employees. We also use the tool to help gain insight if we need to hire another employee in a department. It is used as a safety feature to protect us from potential threats from outside and inside the organization. We like the capability to be able to screen shot so its not our word against theirs, and also like the alarms that we can alert of a potential issue, or prompts on new employees who are not quite sure of our policy.
  • User management.
  • User productivity.
  • Potential security issues.
  • Department breakdown.
  • Screen Shots.
  • Integration with Tableau.
  • Auto classification.
  • Great Support.
  • Issues with Macs/Apple.
  • Minor bugs and fixes.
  • More reports.
  • More tools.
  • Termination of employees.
  • Helping employees with their workload.
  • Tweaking job duties.
  • Hiring of new staff.
  • Bonus opportunities.
  • User Management
  • Security Issues
  • Bonus/Awards system for productivity
ActivTrak helped us weed out bad employees that spend more time not trying to work than work. Helped us with workflow. Helped us with figuring out an employee's weaknesses and strengths. It helped us look at departments and see if we needed help in that department. It allowed us to really look at an employee's work and see if they were busy not working or actually working. It helped us make decisions faster on termination. It helps keep us safe from internal or external threats.
It has helped us identify burnout risk thru production decrease or job searching during work hours. It has helped us see which team memebers needed less work and which team members needed more work. It is extremely helpful with remote workers to make sure they are using their time efficiently.
ActivTrak is the most comprehensive with the best price. A real game-changer for us. We looked at a couple of other products but they were quite a bit out of our price range, or beyond our scope to implement. ActivTrak was the fastest and easiest to implement. We like how easy it was to install and manage and for the price it was hard to beat.

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Remote employees, larger corporations wanting to be able to see if employees are actually working, for managers that don't have time to micromanage employees. Just about business.

ActivTrak Feature Ratings

Automated data collection
Data analysis
Pre-built content
Data management
Self-service insights

ActivTrak Support

It is effective, just a little cumbersome. We like the chat function. We had some issues with Macs but don't have a lot of [them] in our organization so it wasn't that big of an issue. They did fix the issues with the Macs. Tickets did take longer than expected, but they have done a pretty good job overall.

Using ActivTrak

There is a lot to it and it seems ActivTrak is adding more each day. [They] do offer some training. Maybe more of an onboarding process for managers. It is very easy to use from both the manager and admin experience, but some of the advanced systems and breaking down of the data could be explored more at the beginning. The more a person uses a system the more I think they are likely to keep it.