Decent productivity monitoring tool
March 15, 2023

Decent productivity monitoring tool

Thomas Ralph | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We use ActivTrak to monitor computer usage and for support and troubleshooting - It is very helpful in providing insights into who is using their laptop for things other than work, and to view the way staff are doing things to see how we can streamline different processes and ensure staff are following processes correctly.

Pros

  • Productivity tracking
  • Screenshots of usage
  • Custom triggers/alarms

Cons

  • Could update faster - Sometimes it takes 5 minutes or so for screenshots to become available
  • Staff are aware that we can see what they're doing so productivity is up
  • Some staff are uncomfortable with the fact we can see what they're doing
  • Screenshots have helped us prove when people are doing things incorrectly or spending times on things they shouldn't be
  • Alarms helped us know when people were playing games the moment they played them
We can see a percentage of time people are productive and unproductive, as well as which applications and website they have been using throughout a set period, be it a day, a week, a month, or a custom time frame.

We are able to produce reports detailing which members of staff may need additional training based on how they follow the procedures in place for their job.
We haven't really used the information provided to balance workloads.
We've seen the way people use the various software provided and streamlined it so that menial and repetitive tasks are automated - Without the insights provided, it would be difficult to understand how people are processing data without asking them directly, which can somtimes be difficult with so many users.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Most suited to environments where productivity monitoring is needed, or where you need to be sure and verify that people are following all the correct procedures.

Least suited to just seeing what people are doing - It takes a few minutes to show screenshots unless you look at live view.

ActivTrak Feature Ratings

Automated data collection
7
Data analysis
9
Benchmarking
Not Rated
Pre-built content
5
Data management
7
Self-service insights
8

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