Simple to setup and simple to use
June 30, 2022

Simple to setup and simple to use

Jeff McShane | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

I mainly use ActivTrak to keep track of attendance via the working hours report. I also use it to monitor the productivity of our employees.
  • Ease of use
  • Various live reports
  • Good support team
  • Random issues have happened
  • Sometimes lack of communication regarding random issues
  • Cumbersome classification feature
  • Because some users know we have it, it keeps them honest
  • Some users didn't realize we have it and we were able to address lack of productivity
  • It has helped us figure out an internal dispute regarding work productivity
  • Working hours report - the main reason we wanted it
  • Being able to drill down by user to see what they are doing if necessary
  • Being able to give alias names to users
  • Daily reporting function via email of the working hour report sent to HR
Being able to take a glance at productivity and if someones seem low, we can drill down and see what they were or were not doing to get a better perspective before taking action.
ActivTrak has helped us figure out what support staff was consistently busy and which ones were not. Then we made adjustments accordingly.
I wouldn't say it has had a dramatic effect but it certainly has given us a better overall perspective.
  • Element
Element 55 - we found it to be more intrusive and not as easy to implement. ActivTrak was so simple to set up and when we had the meeting to discuss implementation - we were pleasantly surprised to say to ourselves "that's it."

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ActivTrak was a perfect fit for us during the pandemic when everyone was remote - we could see when people were logging and could keep track of productivity. However, I don't think the coaching and insights are worth the extra cost.

ActivTrak Feature Ratings