User monitoring without micro managing

ActivTrak allows us to monitor remote users without micromanaging or being intrusive. It highlights potential issues for further investigation automatically. The ability to see the entire history of a user provides the ability to build a case if needed, or see trends for coaching. Being able to compare the productivity of the team week over week at a glance is a nice bonus as well.

Our business requires a lot of time on the phone, and using phone logs to overlay on top of ActivTrak logs helps give a complete picture of "passive" time. ActivTrak is a great tool to coach your team on how to prioritize tasks and activities as well as organize schedules to be more efficient.

Seeing the average active to passive time of all users across the company has allowed management to have a better understanding of expectations for what can be accomplished in a workday, and why less passive time does not necessarily mean more productivity.