Item: Adobe Acrobat
Rating: 8
Author: Verified User

Overall Satisfaction with Adobe Acrobat

Use Cases and Deployment Scope

We use Adobe to issue policies and procedures, generate office leases and execute contracts among many other things. Adobe Acrobat provides a platform to create professional looking documents that can easily be distributed and stored to internal and external clients. It also has a host of tools including a fill & sign feature which makes e-approvals super-easy. Finally, you can convert PDFs into all of the standard MSOffice apps.

Pros and Cons

Pros

#1 feature is it's ability to read and enable editing of PDFs
Allows for e-signatures
Can turn scanned documents into editable, searchable PDFs
Compatibility with MSOffice applications

Cons

If you don't have the pro-version it can be difficult to manipulate the PDF
The file size is sometimes very large which can make distribution a challenge
Not all features and tools are easy to learn or super-intuitive

Most Important Features

E-signature
Edit PDF documents
Scanning features

Return on Investment

Tracking contracts and their status
Security of documents
Integration of various documents

Key Differentiators

Ease of Use

One of the biggest benefits of Adobe is that there is a very low barrier for usage. I don't need to train my staff since it's so intuitive.

Security

We use Adobe heavily for things like leases, contracts, etc. It is of the utmost importance that we can rely on Adobe's security standards to ensure that there are no security issues with these key documents.

Alternatives Considered

I don't recall the specific competitors I evaluated but Adobe is clearly the industry leader in this area. Given the reasonable pricing there really isn't a reason to spend a lot of time trying to identify alternatives.

Key Insights

Do you think Adobe Acrobat delivers good value for the price?

Yes

Are you happy with Adobe Acrobat's feature set?

Yes

Did Adobe Acrobat live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat go as expected?

Yes

Would you buy Adobe Acrobat again?

Yes

Other Software Used

Microsoft Excel, Slack, Asana

Likelihood to Recommend

Obviously, Adobe makes a lot of sense if you're dealing w/ a lot of PDFs or docs that require e-signatures. I can't think of too many situations where it doesn't make sense to at least have the standard version of Adobe for your organization. But the upgraded version really increases the number of things you can use Adobe for.

Using Adobe Acrobat

Users and Roles

65 - Finance, Operations, HR, Legal, Procurement

Business Processes Supported

Contracts
Real Estate Leases
Financial reports
Personnel files

Innovative Uses

Editing documents
Communicating key information to external parties

Future Planned Uses

Not sure

Likelihood to Renew

1) I find Adobe to be very user-friendly. 2) Most people are familiar with it so there's no need to teach someone something new. 3) There are very few quality competitors in the marketplace.

Evaluating Adobe Acrobat and Competitors

Products Replaced

Evaluation Lessons Learned

I probably wouldn't other than we would have upgraded to the professional version and gotten more licenses early on.

Adobe Acrobat Implementation

Implementation Rating

No, it was straightforward and easy

Implementation Details / Implementation Partner

Don't know

Change Management Lessons

Change management was minimal - Minimal change mgmt was required since employees were already so familiar with Adobe

Implementation Issues

Didn't have professional version at the beginning so not being able to edit docs was frustrating

Adobe Acrobat Training

Training Types Used

No Training

Adobe Acrobat Support

Support Rating

Not applicable

Using Adobe Acrobat

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None