Adobe Connect Simply Works!
Updated February 01, 2014
Adobe Connect Simply Works!
Score 8 out of 10
Vetted Review
Verified User
Software Version
version 8
Overall Satisfaction
Adobe Connect is being used sporadically but globally throughout the organization. It is primarily used as a training delivery platform to supplement MS Lync. It addresses the need for a more robust set of features for delivering virtual training than are offered with Lync.
Pros
- It works without any special install or plugin as all machines have flash already installed
- The interface is intuitive
- You can set up multiple layouts in advance, switch between them as needed, and they remain until you re-launch the software
Cons
- You can run into system lag issues when multiple users are using the markup tools
- Some file types must be converted before they can be uploaded for sharing and markup
- It can be glitchy
- It is easier for our Subject Matter Experts to use right out of the box
- It has increased the recognition of how effetcive virtual training can be
It is the easiest to use of all the major players
Product Usage
100 - All functions across the organization from HR/Training for virtual classroom delivery, to the home office and field for interactive meetings.
5 - There is a small technical team that support the installation and software and several others across the training group that support end users on how to use the tool and best practices
- Interactive training
- Video conferences
- Meetings and webinars
- End users share their desktop for software troubleshooting
- We plan to integrate it more fully with our LMS
Evaluation and Selection
Yes - MS LiveMeeting as that was being decomissioned
- Product Usability
- Prior Experience with the Product
It is easy to use and requires no plugin for attendees.
I would get a better understanding of how to integrate our teleconference services to make it easier for us to record sessions as well as use the breakout room functionality.
Implementation
Change management was minimal
- Who would support it?
- Some areas of the firm had access issues
Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
No - We handle it internally
We had a scale issue where we had excessive attendees at a session beyond our contract and we were able to get same day support to cover us.
Usability
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- content sharing
- markup
- video
- mutliple whiteboarding
- breakout rooms
Yes - Not bad, but if its on a phone the interface is not very intuitive
Comments
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