1. Home
  2. Web and Video Conferencing Software
  3. Adobe Connect Reviews
  4. User Review of Adobe Connect
Adobe Connect Simply Works!
Updated February 01, 2014

Adobe Connect Simply Works!

Gordon Lam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

version 8

Overall Satisfaction

Adobe Connect is being used sporadically but globally throughout the organization. It is primarily used as a training delivery platform to supplement MS Lync. It addresses the need for a more robust set of features for delivering virtual training than are offered with Lync.
  • It works without any special install or plugin as all machines have flash already installed
  • The interface is intuitive
  • You can set up multiple layouts in advance, switch between them as needed, and they remain until you re-launch the software
  • You can run into system lag issues when multiple users are using the markup tools
  • Some file types must be converted before they can be uploaded for sharing and markup
  • It can be glitchy
  • It is easier for our Subject Matter Experts to use right out of the box
  • It has increased the recognition of how effetcive virtual training can be
It is the easiest to use of all the major players
It simply does what we need it to do
It is an excellent tool for both ad hoc meetings as well as virtual training sessions. But recording sessions for later playback is difficult and often requires either special teleconference setup, and/or an add-on from adobe that has an additional cost.

Product Usage

100 - All functions across the organization from HR/Training for virtual classroom delivery, to the home office and field for interactive meetings.
5 - There is a small technical team that support the installation and software and several others across the training group that support end users on how to use the tool and best practices
  • Interactive training
  • Video conferences
  • Meetings and webinars
  • End users share their desktop for software troubleshooting
  • We plan to integrate it more fully with our LMS

Evaluation and Selection

Yes - MS LiveMeeting as that was being decomissioned
  • Product Usability
  • Prior Experience with the Product
It is easy to use and requires no plugin for attendees.
I would get a better understanding of how to integrate our teleconference services to make it easier for us to record sessions as well as use the breakout room functionality.

Implementation

Partner with IT, the learning group, and the phone conference people to ensure the right options are in place.
  • Don't know
Change management was minimal
  • Who would support it?
  • Some areas of the firm had access issues

Support

They take care of issue when they arise, better than some vendors, not as good as others.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We handle it internally
We had a scale issue where we had excessive attendees at a session beyond our contract and we were able to get same day support to cover us.

Usability

It's the easiest to use of all the major players in this space
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • content sharing
  • markup
  • video
  • mutliple whiteboarding
  • breakout rooms
Yes - Not bad, but if its on a phone the interface is not very intuitive