Item: Adobe Connect
Rating: 8
Author: Heather Hicks

Use Cases and Deployment Scope

Adobe Connect is used across several agencies and departments, but not all. Adobe Connect was selected due to it's customization and engagement features. The primary goal is to have engaging virtual learning, that is interactive and well designed.

Pros and Cons

Customized and tailored design and display
Adobe Captivate functionality
Layouts Allow for Learning Design and Run of show

Their closed caption pod has to be connected to an external service
Users joining via the web are less successful using all of the features.
Requires planning and design to have the best experience. (Bad for events on the fly)
The text is tiny. This is on the title of the share pods, and chat and attendee list. I imagine those with visual impairments might struggle.

Return on Investment

None

Alternatives Considered

Microsoft Teams

Significantly more customization.

Key Insights

Do you think Adobe Connect delivers good value for the price?

Yes

Are you happy with Adobe Connect's feature set?

Yes

Did Adobe Connect live up to sales and marketing promises?

Yes

Did implementation of Adobe Connect go as expected?

Yes

Would you buy Adobe Connect again?

Yes

Other Software Used

Microsoft Teams, Adobe Captivate, Adobe Premiere Pro, Cornerstone OnDemand, OneDrive

Usability

It allows for so much detail work. It could provide more customization visually as far as text size and pod colors, but it's a great product for interactive training.

Support Rating

There is a lot of help out there. Purchased through a vendor so most of my experience is of the vendor.

Likelihood to Recommend

We also have Teams so the situations where Adobe is less useful are those basic meetings that we run in Teams typically. Lecture Style Training could function fine in either.

Training that is interactive and designed are best suited in Adobe Connect. Example Having breakout rooms with different material in each and rotating individuals through each room you can only do in Adobe Connect. You can also have breakout rooms, collaborate via a doc or whiteboard, and then share it in the main meeting so they can present. It really creates a functional space to add the interactivity and engagement that you can do easily in person. If you don't make interactive training, with groups, or polls, and links, and files, you may not need this tool.

Adobe Connect- Customized Engagement

Overall Satisfaction with Adobe Connect