AEM Review
June 30, 2020
AEM Review
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Experience Manager
We use AEM to host our Digital Marketing Website. It is used by the Marketing Department. It addresses the problem of creating product pages, white paper pages, and some of our event pages.
- Resources - Adobe has lots of information on how to use AEM properly.
- User Power - Using AEM allows you to update your website without needing support from engineers.
- Updates - Adobe often updates AEM and informs users of how to use the latest and greatest.
- If you want to use non-OOTB functionality you can struggle depending on what your needs are and Adobe does little to help.
- Support - The support and ticket system for AEM, formally known as daycare, is terrible and unhelpful. The support agents do not do much to help you troubleshoot and just want to check boxes. Have had calls with Adobe senior leadership and they have defended this support system and pushed blame on the client.
- Allowed us to easily launch pages for lots of different products.
Content Author / Administrator
100-1,000 pages