Digital experience management and data analysis for websites
Gary Poppe | TrustRadius Reviewer
March 14, 2020

Digital experience management and data analysis for websites

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Experience Manager

Since we implemented this service to our company it has allowed us to keep full control of all the websites of our organization, with this platform it is very easy to improve the experience of our customers as it is a very good system and allows us to make constant improvements. If we compare this service with the previous one we had, our team has improved a lot due to the high efficiency and excellent experience it provides when working. Adobe Experience Manager is a platform that is implemented in all departments of our company.
  • With this service, it is very easy to develop eye-catching content for customers, as it provides very good tools for marketing, with a wide variety of templates and high capacity for customization.
  • Its multi-channel content feature allows us to share content with our customers far beyond the web and mobile, as we can reach them through single-page applications, screens and other kinds of devices.
  • Its option that provides real-time reports, allows us to know how satisfied customers are and what improvements can be made.
  • The high availability of this cloud service is a great advantage to have easy access to this software.
  • The tool is sometimes slow to operate and this can lead to some loss of time. But this has happened to me on only two occasions.
  • In some cases, there may be a part where the tool has a small learning curve for inexperienced users, but the reality is that it is not a big deal.
  • Its cost is quite high but it is the best existing service I know.
  • This tool has been very productive for our entire marketing team, as it allows us to get to know our customers effectively.
  • With this platform, we have been able to make constant improvements to all of our websites to please all of our customers with the information provided.
  • Adobe Experience Manager has been a service that we consider very necessary for us since we have been able to achieve very important goals at a business level.
The main reason why we acquired Adobe Experience Manager with a lot of peace of mind is that it has very good recommendations from other people, we took the exhaustive task of investigating very well its operation, advantages and disadvantages and from all the descriptions we investigated, we came to the conclusion that it was what we needed. There were really many services that competed a lot with this platform but the best of all options was Adobe.
Skype for Business (formerly Lync), Google Analytics, Amazon Elastic Compute Cloud (EC2), Robly, Blizz by TeamViewer
Content Author / Administrator
I sincerely recommend this service to all the people who have the opportunity to acquire it for their organization, since the improvements that can be obtained to improve the experience of the clients when entering the websites is very effective, although it is an expensive service it is worth paying its high cost, it is a very complete platform with high capacity of personalization and very easy to implement. To tell you the truth, it is everything a marketing professional or developer needs to work with great comfort.

Adobe Experience Manager Feature Ratings

WYSIWYG editor
8
Code quality / cleanliness
9
Admin section
10
Page templates
9
Library of website themes
8
Mobile optimization / responsive design
10
Publishing workflow
9
Form generator
9
Content taxonomy
10
SEO support
9
Bulk management
9
Availability / breadth of extensions
8
Community / comment management
10
API
9
Internationalization / multi-language
10
Role-based user permissions
9