AEM, value that trickles
May 30, 2024

AEM, value that trickles

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Adobe Experience Manager Sites
  • Adobe Experience Manager Assets
  • Adobe Experience Manager Forms

Overall Satisfaction with Adobe Experience Manager

AEM is leveraged by our org for managing the customer experience on our digital channels. The solution serves up both static and dynamic content for web, mobile and email channels. It also manages our assets including brochures, collaterals and specifications. We also use the solution to craft forms on our sites and capture responses.

Pros

  • Centralize and manage content
  • Centralize and manage digital assets
  • Centralize and manage training assets

Cons

  • More governance around content management
  • More seamless integration with AEP/AJO
  • UI/UX enhancements around navigation
  • Reduced time by 20% to deploy new experiences across sites, channels and apps
  • Increased productivity around management of assets, content and training materials
  • Increase customer engagement by 15% through interactive form management
Too many clicks, navigation is not straightforward and things are not intuitively organized.
  • Multi site management
  • Form management
  • Learning management
AEM's integration capabilities, SaaS choice and AI/ML roadmap

Do you think Adobe Experience Manager delivers good value for the price?

Not sure

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

No

Did implementation of Adobe Experience Manager go as expected?

No

Would you buy Adobe Experience Manager again?

No

Well suited for serving static site, channel and app content. Managing and organizing content, assets and training materials is very streamlined. AI/ML capabilities are evolving well. Less suited for dynamic personalization scenarios and approval related workflows. Integration with AEP/AJO is not very robust and involves too many clicks to get what you need

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