Not a Huge Learning Curve, but Filled with Advanced Features

I have yet to run into significant bugs with Adobe InDesign, apart from the occasional crash. I have not needed to contact support thus far; I can usually find answers to my questions with a quick online search. I try not to update to new versions if I'm in the middle of significant/essential projects in case there are unresolved bugs, which has just been my personal way of avoiding as many issues as possible.

I personally do not have experience with any other layout design software, so this is definitely a biased opinion. But Adobe InDesign is relatively intuitive to use and filled with robust features that allow users to accomplish much more complex projects. I rarely need these more high-end features and typically stick with the basics, but it has significantly improved the quality of visual communication in our organization. Our end-goal always is to increase and retain engagement, and even with quality content, if it is not presented in an appealing/professional way, we lose that engagement. Adobe InDesign offers flexibility in the design process that is not possible in just the average word processing tool (i.e., Microsoft Word, PowerPoint, etc.). It is certainly not designed for graphic/image editing. Still, the integration with Illustrator and Photoshop makes the process very seamless (mainly because it retains vector layers from Illustrator, so you can always make minor adjustments directly in InDesign without having to go back and forth between apps constantly).