Signing has never been so easy!
January 28, 2022

Signing has never been so easy!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

Adobe Sign was initially researched for solving the need to go paperless at a membership office. The three biggest needs of the paperless transition were: Easy to use for members and employees. The ability to fill out documents and electronically sign them. Storage capacity and length of storage. After testing a few other products, Adobe Sign was selected as the software of use. Firstly, It was easy to set up between the use of Google Remote Desktop and a tablet for members to interact with the forms to fill out and sign. Secondly, it stored documents for an indefinite amount of time and documents were easily accessed to be downloaded or emailed. Finally, it was easy to use for both the employees and members. The only downside to this option, was sometimes the speeds to load the forms took a while, and if the Adobe service was down, we wouldn't be able to access the forms.

Pros

  • The indefinite storage time for files.
  • The ease of access that forms can be downloaded or emailed.
  • The ability to edit forms and fields from their own administrative backend.
  • The simplicity and functionality for employees and users.

Cons

  • The speed at which forms were loaded.
  • More available export options, such as Word or Excel.
  • A backend system that can be loaded if the main service is down.
  • More customer support options.
  • Provided an easy user and member/customer interface, which optimized the speed at which representatives were able to complete tasks.
  • Storage capacity was excellent, so the need for third-party software was no longer needed, which saved on costs.
  • The reliability of having internet and the Adobe service being up can sometimes be an issue, so when there were technical difficulties, the process was interrupted.
The Adobe Sign support team is very responsive and if you have an issue, they are able to take care of it in a very reasonable amount of time. The only downfall to their support is the lack of support options. While a support chat and email work for some people, it would be nice to have other means of communication on their end.
The usability of Adobe Sign is excellent. Firstly, the administrative backend is very user-friendly. It's quick to add sub-accounts to access the forms, it's easy to upload and edit forms for information needs, and the storage capacity is indefinite and easy to access to download or email documents. Secondly, the user side is very user-friendly. It interacts with any type of electronic/remote software and is easy to fill out documents that are uploaded. Finally, while sometimes the speeds can be slow and the service sometimes drops out, the stability is far better than other products that were tested.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

A scenario where is most well suited, would be a membership, sales, or receptionist environment where forms are consistently filled out, waivers need to be signed, or member/customer information is needed. A scenario where it is less suited would be a customer service or administrative position, where member/customer information isn't needed on a routine basis, and the need for phone calls or emails are prominent.

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