AdobeSign gets the job done
January 28, 2022

AdobeSign gets the job done

Hayim Wolf | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We use AdobeSign to gather signatures from clients on documents that need to be HIPAA compliant. We also use it to sign contracts with vendors. We introduced AdobeSign to centralize our e-signing solutions and because of the potential integrations with the Microsoft suite. We have not used the integrations with Teams as much as we had hoped, but AdobeSign has consolidated all of our e-signing into one platform which is easier to administrate.
  • The template feature is useful and we save a lot of time with it.
  • The admin portal is relatively easy to use.
  • The integration with the rest of the Adobe Suite is a nightmare. We frequently have staff trying to sign an Adobe document opened through Acrobat, and when that doesn't work as expected they get frustrated/confused. This is the biggest pain point of AdobeSign and is a significant hassle.
  • The integrations with Microsoft Teams have issues for some employees, which is a bummer but not a huge issue.
  • AdobeSign has increased our auditability and signature collection records.
Whenever we have reached out to the AdobeSign team we have gotten a quick response and been able to schedule a call to get the issue resolved. Especially during the rollout process the AdobeSign team was great and went above and beyond to understand our situation and roll things out in a way that was easy for our end users and made sense for our organization.
AdobeSign is easy to use. However, users trying to log in through other Adobe products have issues, and that is what dings the star.
Our social workers use AdobeSign to get e-signatures from clients on important documents. Those documents are then saved and stored, along with a record of the signature. We also use AdobeSign for sending and receiving contracts with vendors.

Do you think Adobe Acrobat Sign delivers good value for the price?

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AdobeSign and DocuSign offered similar feature sets at similar price points. We were swayed by AdobeSign's smoother integration with the Microsoft suite, especially Teams.
AdobeSign is a good e-signature solution. The confusion between AdobeSign and AdobeAcrobat is unfortunate and creates a layer of unnecessary wrinkles. Being able to add users at no cost and paying per signature makes sense for medium- to large organizations. Smaller organizations with only a few individuals who will be collecting signatures might be better off using a cheaper platform that pays by the user rather than by envelope.