Simplify agreements with Adobe Sign
Updated October 28, 2020

Simplify agreements with Adobe Sign

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We use Adobe Sign (formerly EchoSign) to reduce paper usage and to improve the efficiency of our processes. Adobe Sign (formerly EchoSign) is used across our entire organization. While it isn't mandatory, all departments are encouraged to utilize Adobe Sign for both internal and external documents that require signatures. This allows us to better track documents in a centralized location while also providing a more standardized experience for customers.

Pros

  • Standardized document management - Departments know they have a central place to check for completed documents and agreements.
  • Improved process flow - Even forms with complex routing between multiple users and departments can be set up easily in Adobe Sign (formerly EchoSign).

Cons

  • User management - User accounts that already exist for other Adobe products can sometimes be difficult to import into an enterprise account.
  • Conditional document flow - Processes with too many limited routing options may not be the best fit for Adobe Sign (formerly EchoSign).
  • Increased efficiency - Agreements can be completed more quickly due to instant notifications and clear instructions.
  • Better documentation - It's much easier to keep track of previously signed documents or to see where current outstanding agreements are being held up.
While Adobe Sign (formerly EchoSign) support has been helpful overall, there have been a few cases where support cases that seem straightforward have remained open for several months. There are a few strange issues with user accounts that support has been unable to fix that can be frustrating to deal with. In general, the support staff is competent, friendly, and easy to work with. Adobe also provides a forum where you can discuss technical issues with other Adobe Sign (formerly EchoSign) users worldwide.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

Adobe Sign (formerly EchoSign) is an excellent fit for organizations that have a lot of agreements that need to be signed by multiple individuals. This is especially helpful if you have agreements that need to be signed both by employees and customers. On the other hand, it's not a useful tool for collaborating on documents or reports. Some users end up frustrated when they try to use it that way.

Adobe Sign Experience

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