Open and Honest Feedback
Updated July 20, 2016

Open and Honest Feedback

Kelly Wiggins | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I used ADP Worforce Now as a HRIS database and payroll processing tool. The new version was nicely updated with separate employee categories and the different colors made it easier to navigate thru the system.
  • Visually Appealing
  • Very Intuitive
  • Easy to train
  • Difficulty getting online benefit enrollment established
  • ADP Support is sometime slow to respond
  • Sometimes difficult not having all employee info on one screen
  • Easier to use than the older version
  • Employees very resistant to change
  • Time & Attendance function gave managers many problems
PeopleSoft is the best HRIS system that I have used but it is very expensive. My company went with ADP because it is what was familiar.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
8
Support for external payroll vendors
8
Benefit plan administration
3
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
7
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Tracking of all physical assets
8
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
9