Workforce Now = Workplace Improvements and Conveniences!
Updated July 20, 2016

Workforce Now = Workplace Improvements and Conveniences!

Carla Ribaudo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Our company utilizes Workforce Now for HR, Benefits, Payroll, and Time and Attendance. It is used across the entire organization. The biggest issue it addresses is time and attendance currently. We have implemented online time card usage in lieu of paper time sheets. This procedure has been used for 2 years by 70% of the staff and is now being implemented for usage by 100% of the staff.
  • I love the tracking feature for PTO. With my previous company this was an invaluable tool that saved staff and managers a lot of time and calculations for vacation, sick, and personal hours. Using time and attendance with online time cards is another great feature and I'm surprised not every company uses it.
  • In my previous position as an HR Administrator, I utilized all three modules. I loved the HR/B module with the self-service feature. As long as staff entered info correctly it was a great tool.
  • Being able to print pay stubs and W2s online is another feature we love. Going paperless is important.
  • In my previous position I utilized the company portal almost daily. It was a great way to get communications out to management and staff, not to mention uploading forms (such as direct deposit, enrollment forms, annual 401k communications, etc.).
  • Definitely customer service. Not every person you connect with has the adequate knowledge to help with issues.
  • Reporting module could be more user friendly.
  • Time management has definitely improved.
  • Greater accuracy has been established in time keeping and payroll in general
ADP Workforce Now is a much more comprehensive product. The flow between modules saves time and has been user friendly.
Again, the time tracking feature and time and attendance functions are my favorite.

ADP Workforce Now Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Not Rated
Benefit plan administration
Direct deposit files
Salary revision and increment management
Not Rated
Reimbursement management
Approval workflow
Balance details
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Not Rated
Tracking of all physical assets
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Performance improvement plans
Review status tracking
Review reminders
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Manager tracking tools
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using ADP Workforce Now

500 - Staff, supervisors, department managers, senior executive team, senior leadership team.
Workforce Now has become a valuable resource for time and attendance. More functions will
be implemented in the near future to take advantage of everything Workforce Now has to offer.
7 - The HR staff and payroll staff are the only people who are on-site support for the modules.
  • Time and attendance
  • Self-service
  • PTO Tracking
  • Benefits enrollment
  • On-line time cards (to facilitate time and attendance as opposed to paper time sheets)
  • PTO tracking making balances available to managers and staff
  • Cross checking time worked.
  • PTO balance tracking is currently being looked at and hopefully implemented in the near future
  • Giving managers access to reports
  • Utilizing reporting to make managers aware of time and attendance errors
WFN is user friendly and gives us a wealth of information which contributes to the ability to provide managers and
staff information as well as contributing the accuracy of our HRB and Payrolls.

Evaluating ADP Workforce and Competitors

Yes - Paychex. Preferred WFN because of the workflow capabilities between modules and
extensive information you can build onto .
  • Product Features
  • Product Usability
Usability was key since we have so many different people using the product.
I don't think I would change anything.

ADP Workforce Implementation

ADP's implementation team is very good.
Yes - Initial meetings; data review; testing; uploading data; more testing; on initial payroll, team worked with us.
Change management was a small part of the implementation and was well-handled - The transition when converting from one payroll product to another is always tense.
The key in this process was good communication and making sure our data was good
to go when the implementation was instituted.
  • Accuracy of data transfer.
  • Learning curve.
  • Extensive amount of training for staff and management.

ADP Workforce Support

I have been using WFN for 10 years. I have always had issues at time with support. Like anything, you get good support staff and bad.
Quick Resolution
Knowledgeable team
Kept well informed
Poor followup
Problems left unsolved
Yes - It was years ago but it was resolved, however, it took a few days.
I was working for Total Practice Mangement and we were having serious issues with the payroll uploading. I had a support person who was working from home (in Georgia) who actually worked beyond their regular shift to work out the problem, get my payroll uploaded, and my staff paid on time.

Using ADP Workforce

Again, because I find the reporting features to still be a bit difficult to utilize.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
  • Creating and using paydata batches, easy.
  • Creating and running custom reports, once created, easy to use.
  • Entering data, easy to use.
  • Creating reports I find difficult at times.