ADP Workforce Now is a game changer for small business!
February 21, 2017

ADP Workforce Now is a game changer for small business!

Kay Parks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is being used by all departments in our organization. In HR we use it for talent management and record keeping, finance uses it for reporting and payroll processing, upper level management uses it to manage their teams, and employees use it to track their personal and employment information. It's a godsend. We previously used 8 systems to handle the tasks and processes that ADP Workforce Now does for us in a seamless and seemingly effortless way. It has saved us time and allowed us to reallocate manpower to processes that grow our business.

Pros

  • Accuracy is incredibly important in Workforce Now and it is evident in the thorough implementation process that the employees at ADP have fully embraced this.
  • ADP has amazing reporting abilities. There isn't hardly any field that you can't report on.

Cons

  • For the most part, you will find someone that can help you in depth to solve any problem or issue you may have. However, during peak times or when a new version comes out, it takes some time for the customer service team to become acclimated to the change before they can offer you the ADP level of assistance. A few times I've had to show an ADP agent how to do something.
  • Another issue is customization in recruitment. When creating application questions there is no way to separate them or organize them. You can't add them in groups only individually. That may work for a company with one employee application but ours is tailored to the different job types because certain information is required by our contracts. This can be time consuming.
  • We have saved $25K per year over our last payroll provider by switching to ADP. Equally as important, it has streamlined our processes and procedures which has allowed us to provide better service to our employees.
  • Paychex
THERE. IS. NO. COMPARISON. PERIOD!
ADP is an amazing payroll tool. It is also great for organizing and maintaining employee documents and tracking company policy acknowledgements. We recently changed our employee handbook and needed to get it out to all of our employees but our employees are all remote and working in different states. We were able to roll it out, track who accepted and who hadn't, and set reminders for completion all in ADP Workforce Now.

ADP Workforce Now Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
9.7
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
9.7
Job Requisition Management
8
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

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