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ADP makes my job easier
July 24, 2019

ADP makes my job easier

CARTERANN ROLLINS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used by the HR Department for payroll, benefits and time tracking. All of our employees have access to our portal both that and the mobile app on a regular basis.
  • Their customer support is timely and accurate.
  • The Time Off program makes tracking and requesting PTO easy for all involved.
  • We know we can trust ADP to file my tax reports accurately and on time.
  • Their rehire process is not user friendly. It is cumbersome and needs to be as simple as the new hire process.
  • All of the "pages" in the employee record should look and react the same.
  • ADP keeps us in compliance with all DOL and compliance issues.
  • We had a HSA issue a few years ago and had to refile W-2's. They were very helping in getting this done.
Our HR team has saved time, but I'm not sure how much. - Using the ADP Custom reports makes the reconciliation of benefit invoices easy and accurate.

One of the reasons we chose ADP was for their timely
and unlimited support. When I do have a question, it is easy to contact my dedicated
support representative.


As a payroll and benefits specialist, ADP enables me to do
my job accurately and efficiently. I have used other software programs but by far,
ADP is the best! Not only in their technology but in customer service. One of
the reasons we choose ADP was the timely and unlimited support. When I do have
a question, it is easy to contact my dedicated support representative. I have implemented
the payroll, benefits, time and HR modules. ADP makes my job so much easier!


ADP Workforce Now Feature Ratings

7.2
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Compliance data (COBRA, OSHA, etc.)
8
9.5
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
9
Update personal information
9
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using ADP Workforce Now

4 - Our HR department has access to all of the ADP modules.
1 - In depth knowledge of payroll and benefits. Prior use of ADP Products.
  • Payroll processing
  • Benefit maintenance
  • PTO administration
  • Using the Time Off program has saved time in the monitoring of PTO.
  • We need to expand the Mobile App usage with our employees.
It makes my job easier! I am a big fan of ADP and all it offers.