ADP is a default choice - but not an amazing one
February 19, 2020

ADP is a default choice - but not an amazing one

Jennifer Kratovil-Moriarty, PHR, SHRM-CP | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

My organization uses ADP Workforce now for payroll, time and attendance, HRIS, and employee self-service. Additional products used by HR exclusively are ADP Select and Recruitment modules. The core Workforce Now product was selected due to an easy quick implementation after leaving a PEO. In all this organization has been on ADP for 15 months.

Pros

  • Custom reporting continues to improve and become more intuitive for the average user who is not a reporting expert.

Cons

  • Outsourced call center service model with inexperienced but polite reps means problems are solved more slowly than ever in my 20 years of working with ADP products.
  • Leave management options to track FMLA is almost nonexistent.
  • ADP has not made any significant positive impact on the business.
ADP is available for companies from small to quite large but their side modules outside of payroll are not good enough for a very large organization and are barely adequate at our level (150 employees).
  • We have not integrated any external systems to ADP.
ADP pricing and features are attractive to small clients who want an easy solution to uncomplicated payroll needs. But you are just a number with ADP and unless you are large company you will get lost in the shuffle with no dedicated rep and an inexperienced offshore call center.

ADP Workforce Now Feature Ratings

6.5
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
4
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
1
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
4.3
Approval workflow
5
Balance details
5
Annual carry-forward and encashment
3
9.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
7
Asset Management ()
Not Rated
8.5
Report builder
9
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
1.0
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1

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