ADP Workforce Now is good, but not perfect
February 20, 2020

ADP Workforce Now is good, but not perfect

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Our organization uses Workforce Now for our entire organization, including payroll processing. It is our database for employee information and speaks to other systems for updates.
  • The Merit system is very well-designed and is reflective of the complexities that can come about from implementing Merit-based pay
  • The user-interface is nice, making it relatively easy for managers to figure out where they need to go.
  • Custom activities have bugs that made us quit using them.
  • The goals/performance dashboard doesn't seem like it was designed by HR professionals and is confusing for managers.
  • It has made it easier to manage/update data, and has automated some processes for our HR team.
The product can be used for both big and small organizations, but beware of bugs!
It is great for day-to-day operational activities but is less suited for bigger undertakings (such as onboarding and performance reviews).

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
View and generate pay and benefit information
9
Update personal information
10
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
5
Multiple review frequency
5
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
5
Performance tracking
5