ADP Workforce Now love/hate relationship - More love than hate
February 20, 2020

ADP Workforce Now love/hate relationship - More love than hate

Krystal Hicks | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now throughout the entire company for our payroll and time keeping needs. Initially we wanted a system to help with the 1095c forms and our W2's but have since incorporated the time keeping system as well. We also use it as our intranet to post current and important information for our employees.

Pros

  • The finger punch system for time keeping is very easy to use.
  • Paperless information is easier for employees to access.

Cons

  • The reports ADP provides have a lot to be desired. Very hard to use and manipulate.
  • Recovering previous year's information is very difficult.
  • Going paperless has been very cost effective.
ADP Workforce Now has a wide range of products and touches all aspects of payroll and HR. We do not currently use the HR side of ADP but we know it is available if we ever want to incorporate it in our business.
  • Reynolds and Reynolds
  • Merrill Lynch
It was extremely difficult to integrate all of our other systems with ADP. You have to know the questions to ask in order to get all of the answers. Normally we had to have a problem in order to find out we did not have something set up. You would think the departments within ADP (had to deal with 3 different departments for 3 different systems) would know all of the aspects of these systems but they don't. Integrating with Merrill Lynch took almost 2 years for it to work and it is still not 100%. Even know, after 3 years, we are still trying to fix problems with out benefit companies, Merrill Lynch and out internal system.
We selected ADP over the others because it was highly rated and seemed to fit our business needs.
ADP Workforce Now is great for large or small businesses. We are able to keep up with time cards very easily through the app and the online system. With over 300 employees, ADP has cut down paperwork for the HR/Payroll department by half. Most of the information employees need is available in one of the many sections of ADP. It also made open enrollment paperless and much easier to track.

ADP Workforce Now Feature Ratings

7.7
Employee demographic data
Not Rated
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.7
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
8

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