Item: ADP Workforce Now
Rating: 9
Author: Jackie Cook

Use Cases and Deployment Scope

We use it across our whole organization. It's been nice when it comes to audits to be able to run the reports that they need regarding new/terminated employees and time cards.

Pros and Cons

Their customer service is great. They are always available to answer questions that we have and walk us through how to do things.
The reporting function has been a exactly what we need. We've been able to create custom reports to fit exactly what we need.

The approval process for time off has been a struggle for us since we switched to ADP.
We used to have a specific account manager and that was taken away from us for some reason. We now have to call customer service for everything. They are great, but have a designated person for us would be better.

Return on Investment

Employees spend less time trying to clock in.
Employees spend less time trying to request PTO.

Scalability

This product is very easy to use and pretty good overall.

Alternatives Considered

We weren't happy with our previous processor after they sold. We looked into others, but didn't agree with how they ran the payrolls.

I feel that ADP Workforce Now is better suited for large companies rather than small. It has more features than a small company would need. It's been great for our company with the reporting, time cards and PTO process. We've been able to simplify processes with approving time cards and PTO requests.

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Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Scalability

Systems Integrated With

Alternatives Considered

Likelihood to Recommend

ADP Workforce Now Feature Ratings