Dental Depot - ADP Review
February 20, 2020

Dental Depot - ADP Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Dental Depot uses ADP company wide. We have 24+ offices. Managers use the system to approve employee time, track PTO and submit reviews. The human resources department uses it much more extensively. ADP runs all payrolls for Depot, including our doctor commissions. We also use the talent module as a pipeline for all candidates.

Pros

  • The new hire dashboard is helpful and easy to navigate.
  • The home page is customization. Employees don't have difficulty learning where to find items.

Cons

  • The report center is not user friendly. The layout of reports is not helpful.
  • The onboarding setup should have more customization. You also can't upload videos that aren't a URL/from YouTube.
  • ADP helps all of our offices across multiple locations and metros.
  • ADP does not offer reps to train via phone, webinar or in person.
The system seems to be able to offer the major things that we need. However, transferring employees has proven to be a hassle. As Depot grows, we often need to move someone from one location to another. We've found that the system does not move over key information automatically, including PTO, direct deposit info, taxes selections.
  • Third party job sites like Indeed and Monster.
  • B2C
Overall, the system is user friendly. There are some areas that could be more efficient, such as a better reports center layout and the ability for employees to add a punch request to be approved by manager. The biggest concern we have with ADP is not knowing what contact to go through for questions. It seems that we have to wait for our account rep to get us the info, then we have to reach out to a generic department, then we have to wait to hear from the individual assign to the inquiry.

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
6
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
8
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
5
Update personal information
8
View company policy documentation
8
Employee recognition
5
Report builder
3
Pre-built reports
3
Ability to combine HR data with external data
3
Performance plans
7
Performance improvement plans
5
Review status tracking
8
Review reminders
8
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
Not Rated
Job Search Site Posting
6
Applicant Tracking
7
Notifications and Alerts
5

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